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NOMADCLUN

NOMADCLUN

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NOMADCLUN

Privacy policy

Privacy policy

Privacy policy

Responsible entity

Nomadclun LLC.

Legal adress

1020 North Tyndall Avenue,

85719, Arizona, USA

Email

info@nomadclun.info

Nomadclun LLC (hereinafter “We”, “Company”, “Us”, “Our”, “Website”) is dedicated to protecting User’s (hereinafter “You”, “Your”, “User”) Your personal information. As a luxury travel group catering to 18-25-year-olds, We organize group trips to destinations like Mykonos, Ibiza, and Tulum. This privacy policy explains how We collect, Use, and protect Your personal data when You interact with Us, whether You are applying for one of Our trips or Using Our Website.


As intermediaries between You and the registered companies handling bookings and accommodations at each destination, We ensure that Your personal data is Used solely for the purpose of facilitating Your travel experience. We recommend reading this policy alongside any other notices We may provide during the booking or application process to ensure full understanding of how Your data is processed.


This policy supplements other privacy notices and will not override them.

1. YOUR CONSENT

This Privacy Policy is an integral part of Our Terms of Use, which govern Your access to and Use of this Website. By accessing or Using this Website, providing personal information to Us, or booking services through Our platform, You confirm that You have read, understood, and agreed to this Privacy Policy.


Depending on Your jurisdiction, the following terms may apply:


  • 1.1. General Data Protection Regulation (GDPR): If applicable, You provide explicit consent to the collection, Use, and processing of Your personal data as outlined in this Privacy Policy.


  • 1.2. California Consumer Privacy Act (CCPA): If You are a California resident, You acknowledge Your rights to access, delete, or restrict the sharing of Your personal information, as provided under this law.


  • 1.3. Other Laws: In regions with similar data protection frameworks (e.g., LGPD in Brazil, PIPEDA in Canada, PDPA in Singapore), You retain the right to manage Your personal data in accordance with the respective legislation.


    You may withdraw Your consent or exercise Your rights at any time by contacting Us through the details provided in this Privacy Policy.

2. OUR COMMITMENT

We are dedicated to protecting Your privacy and ensuring Your interactions with Us are secure and transparent. Whether You are Using Our Websites, visiting Our shops, or booking services with Us, We strive to provide a reliable and respectful experience. We recognize the importance of safeguarding Your personal data and are committed to adopting clear and fair practices to handle the information You entrust to Us. By sharing Our approach to privacy, We aim to build Your confidence in how We manage and protect Your data.

3. WHO OUR PRIVACY POLICY COVERS

  • 3.1. Our Customer/Users This privacy policy outlines how We process personal information of individuals who interact with Our services. This includes individuals who book or inquire about booking services with Us, those who receive services through bookings made by others, and potential customer/User/Users exploring Our offerings.


  • 3.2. Examples of Covered Individuals We process personal information for: Individuals making inquiries or bookings and those on whose behalf such inquiries or bookings are made (e.g., friends, family, tour group members, or representatives of organizations). Individuals for whom an agent makes inquiries or bookings with Us. Employees, representatives, owners, partners, shareholders, and directors of businesses or organizations booking through Us. Representative of Our customer/Users who take actions on their behalf through Our platform. Individuals whose data We receive from affiliated companies within Our group, provided they have consented to the sharing of their data for purposes such as marketing.


  • 3.3. Terms Used in This Policy When We refer to "You" or "Your" in this privacy policy, We mean any individual whose personal information We collect, Use, or disclose as part of Our services. This includes customer/User , individuals associated with bookings or inquiries, and any other persons whose data We process in connection with Our business activities.


    The term "processing" encompasses all actions related to Your personal information, such as collecting, recording, storing, structuring, organizing, adapting, retrieving, consulting, Using, sharing, disclosing, combining, restricting, erasing, or destroying that information. It also includes transferring data to third parties for the purposes described in this policy, whether for fulfilling services or for legal and operational needs.


    "Travel services" refers to all products and services You can book with or through Us. This includes, but is not limited to:


  • 1. Bespoke holidays, package holidays, accommodation, tours, transportation (air, coach, train, ferry, taxi, etc.), car rentals, cruises, and charters.

  • 2. Services provided directly by Us, including those subcontracted to third parties, or services offered by third parties that We book on Your behalf, either as Your agent or as an intermediary.

  • 3. Ancillary services related to travel, such as visa assistance, foreign exchange, local representation, and support.


    This policy applies to how Your data is handled in relation to these activities and services, ensuring transparency and respect for Your privacy preferences.

4. WHAT LAWS WE COMPLY WITH

We process Your personal data in accordance with applicable data protection laws, including specific rights and obligations provided by regulations concerning data privacy and protection.


In the context of the California Consumer Privacy Act (CCPA):


  1. We honour the rights of California residents to access, delete, and manage their personal information.

  2. We ensure that You have clear options to opt-out of the sale or sharing of Your personal information.

  3. Our practices include providing notice of data collection purposes, minimizing data Usage to disclosed purposes, and offering transparent processes for exercising Your rights.


    For individuals outside California, Our data processing practices align with globally recognized standards of fairness, transparency, and accountability, respecting Your rights and preferences.


    If You have questions about how We comply or wish to exercise Your rights, please contact Us through the details provided in this policy.

5. TYPES OF PERSONAL INFORMATION WE PROCESS

We handle various categories of personal data to facilitate Your experience with Our services. Here’s an overview of the information We may collect:

5.1 Personal Data About You

This includes details necessary for identification and communication:


  1. Full name, date of birth, gender, and photograph.

  2. Contact details such as address, phone numbers, email, and social media handles.

  3. Proofs of identity and address (e.g., passports, driving licenses, utility bills).

  4. Payment details, including card information and financial data.

  5. Sensitive information, such as health conditions, dietary preferences, mobility needs, and travel insurance coverage relevant to Your travel plans.

  6. Preferences, frequent traveller affiliations, and loyalty program numbers.

  7. Data from background checks (identity, address, and credit status verifications).

5.2 Data About Associated Individuals

If You make bookings or inquiries on behalf of others (e.g., family, friends, dependents):


  1. We may collect their names, contact details, travel preferences, health information, and payment details provided by You on their behalf.

  2. If payment is made for dependents or other individuals, Your financial information, along with data about Your relationship with the individuals, may be recorded.

5.3 Business Information

For customer/User /Users associated with businesses or organizations:


  1. Business or organizational details (e.g., name, address, payment arrangements).

  2. Your role within the business (e.g., owner, director, employee).

  3. Work contact details (e.g., business email, phone number).

5.4 Booking and Inquiry Data

This includes all details related to Your travel arrangements:


  1. Records of travel inquiries, quotes, bookings, and associated personal preferences.

  2. Details about travel services (accommodations, transport, car rentals) and associated providers.

  3. Information required for bookings (e.g., passport, visa, foreign exchange needs).

5.5 Performance Data

  1. Information regarding the execution of booked services, including payment histories, complaints, or feedback during travel.

5.6 Survey and Competition Data

  1. Data collected from Your participation in surveys or promotional activities.

5.7 Account and Membership Data

  1. Information about accounts, loyalty memberships, and subscription services with Us, including Usernames and passwords.

5.8 Communication Records

  1. Correspondence between You and Us (emails, messages, call logs).

  2. Details of communications with third parties related to bookings.

5.9 Website Usage Data

We collect details on how You interact with Our Website, including:


  1. Technical data: IP address, device type, browser version, operating system, and time-zone settings.

  2. Behavioural data: Pages viewed, time spent, actions taken, and form submissions.

  3. Data entered during Website Use (e.g., account logins, feedback submissions).


    If linked to You personally, this data will be treated in accordance with Our privacy practices.

6. HOW WE COLLECT OR GENERATE YOUR PERSONAL INFORMATION

This section explains how We may collect or generate personal information concerning You.

6.1 Visiting Our Website

When You visit and Use Our Website, Your personal data may be automatically collected or provided. This includes:


  1. Information automatically transmitted by Your browser to Our servers, such as IP addresses and browser details.

  2. Data recorded on Our Web servers regarding Your interactions with Our Website, such as pages viewed.

  3. Information collected through cookies or similar tracking technologies, which are Used to enhance functionality and gather statistical data. For more information, read Our Cookie Policy.

  4. Data You input into forms and fields on Our Website, such as application forms or inquiry requests.

6.2 Data You provide

Your personal data includes information You directly provide, such as:


  1. Communication through emails, phone calls, or in-person discussions.

  2. Details submitted via forms, whether online or printed.

  3. Updates or amendments to previously provided data.

6.3 User-Generated Content (UGC)

We may process information or content You submit regarding Your experiences or feedback about past, current, or future trips with Us. With Your explicit consent, We may Use such content for marketing purposes, including:


  1. Print materials or brochures.

  2. Content on Our Website or social media.

  3. Email marketing campaigns. Sharing trip images on Our platforms or with trade partners for promotions.

  4. Inclusion in Our content feeds or repositories.

6.4 Data obtained from third parties

We may also collect personal data from third-party sources, such as:


  1. Providers of travel services, accommodations, or intermediary partners involved in Your bookings.

  2. Public records or private regulatory organizations for identity verification or fraud prevention.

  3. Businesses or organizations associated with You.

  4. Caller identification systems during telephone interactions.

6.5 Data generated by Us

We or Our service providers may generate personal data, including:


  1. Information related to inquiries, bookings, or complaints.

  2. Data from fulfilling Our contractual obligations to You, such as trip arrangements.

  3. Analytics from Your interactions with Our Website or marketing platforms.

  4. Recorded telephone conversations for quality assurance and support purposes.

7. WHAT DO WE USE YOUR PERSONAL INFORMATION FOR?

This section details how Your personal information is Used and ensures compliance with applicable privacy laws, such as the California Consumer Privacy Act (CCPA):

7.1 Operating Our Website

Your personal information enables Us to operate and maintain the functionalities of Our Website, including:


  1. Evaluating applications submitted via online forms.

  2. Tracking Website Usage with cookies (e.g., Google Analytics, Google Ads, Facebook Pixel).

  3. Enhancing User experience and overall Website functionality.

7.2 Responding to Inquiries

We Use Your personal data to:


  1. Provide detailed information about Our travel experiences.

  2. Respond to queries regarding trips, application processes, or general questions.

7.3 Processing Trip Applications

We collect and process Your data to:


  1. Assess trip suitability.

  2. Coordinate with destination partners to ensure smooth organization and execution of trips.

7.4 Payments

Your personal information is essential for:


  1. Processing invoices and payment links securely via platforms.

  2. Managing billing details, such as Your name, email, and billing address.

7.5 Customer/User Communication

We Use Your data to maintain effective communication, including:


  1. Confirming trip details and updates.

  2. Sharing newsletters or updates relevant to trip applicants.

7.6 Record-Keeping

Your data helps Us maintain internal records for:


  1. Managing Your application history.

  2. Evaluating long-term suitability for trips.

7.7 Business Improvement

We analyse customer/User data to:


  1. Improve service quality and travel offerings.

  2. Support marketing campaigns and statistical analysis.

7.8 Marketing and Promotions

We utilize Your personal data for:


  1. Targeted advertising Using tools like Facebook Pixel and Google Ads.

  2. Direct marketing tailored to trip applicants.

7.9 Advertising Analytics

Anonymized data derived from Your interactions allows Us to:


  1. Measure Website and marketing performance.

  2. Optimize advertising campaigns based on browsing behaviour.

7.10 Consent-Based Purposes

With Your explicit consent, We may:


  1. Share testimonials or trip-related photos on social media and marketing channels.

7.11 Website Maintenance

Your technical data may be Used to:


  1. Perform software updates and troubleshoot technical issues.

  2. Ensure the Website operates efficiently.

7.12 Purpose Consistency

We ensure that Your personal data is used solely for its original purpose. If a new purpose arises, We will confirm its compatibility with the original intent and provide explanations upon request.

7.13 CCPA Alignment

In compliance with the California Consumer Privacy Act (CCPA), We ensure that:


  1. You are informed about the categories of personal data We collect and the purposes for which it is Used.

  2. You have the right to request access to Your personal data, correct inaccuracies, or request deletion of Your data.

  3. Your data is not sold to third parties without Your explicit consent.


This approach not only clarifies how We Use Your personal information but also aligns with legal frameworks to protect Your rights and ensure transparency.

8. DISCLOSURE OF YOUR PERSONAL DATA

We disclose Your personal data to third parties in the following scenarios:

8.1 For Credit and Security Checks

Your personal information may be shared with third parties, including intermediaries, to conduct necessary checks such as credit, security, fraud prevention, and identity verification. This includes collaborating with credit reference agencies and companies involved in fraud prevention and debt collection.

8.2 For Managing Bookings and Contracts

To handle bookings or inquiries and to fulfill Our contractual obligations, We may disclose Your data to relevant third parties, such as:


  1. Visa application agencies.

  2. Payment processors.

  3. Service providers involved in transportation, accommodation, or tours (e.g., airlines, hotels, or cruise operators).This ensures the smooth execution and administration of Your bookings.

8.3 To Service Providers and Suppliers

We may share Your personal data with suppliers or contractors engaged to deliver the travel services You’ve requested. For instance, when making inquiries or arrangements for travel products like tours or transportation, We share information as necessary to provide these services. Specific details about these suppliers can be obtained on request or through any relevant brochure provided by Us.

8.4 For Insurance Purposes

When You apply for travel or other insurance through Us, We will provide Your information to the insurer. This data may also be shared within a claims register to prevent fraud and maintain industry integrity.

8.5 Outsourced Business Functions

We engage third parties to manage specific aspects of Our operations, such as:


  1. Hosting and maintaining Our Websites and systems.

  2. Processing payments.

  3. Marketing and advertising analytics.


Your personal data is shared with these vendors only as needed to fullfil their functions on Our behalf.

8.6 In Public Forums

If You share personal data in areas designed for public interaction, such as forums, reviews, or discussion boards on Our Website, this data will be visible to the public. Any content shared in such spaces is moderated to ensure appropriateness.

8.7 To Comply with Legal Obligations

We may disclose Your personal data to government authorities or regulatory bodies to:


  1. Fulfill legal requirements.

  2. Facilitate customs, visa, or immigration processes.

  3. Protect Your vital interests.


    This includes cases where such disclosures are mandated by law or necessary to enforce contractual obligations.

8.8 For Direct Marketing by Third Parties

Where You’ve provided prior consent, Your data may be shared with third parties for direct marketing purposes. You can refer to Our marketing section for more information.

8.9 With Customer/User /User Representatives

If Our customer/User is a business or organization and We hold Your data as their associate (e.g., as their employee or representative), We may disclose Your personal data to them. Similarly, if a booking or inquiry is made on Your behalf, We may share relevant details to facilitate that process.

8.10 In the Event of a Business Transfer

If Our business undergoes a sale or transfer to a third party, Your personal data will be shared with the acquirer to ensure continuity of services and operations.

9. HOW THIRD PARTIES HANDLE YOUR PERSONAL DATA

When We share Your personal information with third parties, one of the following applies:

9.1 Processing on Our Behalf

In certain instances, third parties collect and Use Your personal data on Our behalf. We retain responsibility for their actions and ensure they handle Your information in line with Our instructions and this privacy policy.

9.2 Processing on Their Own Behalf

In other situations, third parties may Use Your personal information independently, subject to their privacy policies. Once disclosed, they assume full responsibility for how the data is managed, and We cannot guarantee its protection beyond that point.

10. LOCATION OF YOUR PERSONAL INFORMATION

We may collect, process, and store location data in connection with Your Use of Our services. This data may be transferred to and stored on servers located in different jurisdictions, depending on where Our service providers are based. By Using Our services, You consent to the collection, processing, and transfer of location data in accordance with this policy.


Please note that such transfers may involve jurisdictions that have different data protection laws, and We will take necessary measures to ensure Your data is protected in line with applicable privacy regulations.


If You have any questions or concerns about the processing of location data or its storage location, please contact Us Using the contact details provided below under section 18.9 Of this document.

11. KEEPING YOUR DATA SECURE

11.1 Our Security Measures

11.1.1 Our Commitment

We prioritize the security of Your personal data and comply with legal standards by implementing appropriate organizational and technical safeguards. These include policies, rules, and technologies designed to prevent unauthorized access, misuse, or accidental damage.

11.1.2 Encrypted Internet Transmissions

We utilize Secure Socket Layer (SSL) encryption to protect data shared between Your browser and Our servers. Look for a closed lock or “https” in Your browser’s address bar as confirmation of encryption.

11.1.3 Data Storage

Data collected online is stored securely in databases protected by physical and digital security measures, such as firewalls and restricted access controls.

11.2 Your Role in Data Security

To safeguard Your information:


  1. Use antivirus and malware protection on Your devices.

  2. Avoid sharing sensitive data (e.g., payment details) via email.

  3. Be cautious about who You share personal details with.

  4. Report any suspicious contact made in Our name asking for sensitive information.

12. HOW LONG WE RETAIN YOUR PERSONAL DATA

We store Your personal data only as long as necessary to fulfil its intended purposes, comply with legal obligations, or address potential claims. This duration may vary based on statutory requirements or other applicable retention periods.

13. YOUR RIGHTS

We respect Your privacy and are committed to protecting Your personal data in accordance with applicable laws. The rights outlined below align with various international regulations, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other local privacy laws. Your rights may vary depending on Your location, and We will ensure they are respected as per the laws applicable to You.

13.1 Right to Access

You have the right to:


  1. Confirm whether We are processing Your personal data.

  2. Access the personal data We hold about You.

  3. Obtain a copy of Your personal data in a structured, commonly Used, and machine-readable format, where required by law.


We will process Your access request within 30 calendar days. If additional time is needed, We will inform You promptly and provide a revised timeline. Please note that some data may be exempt from access requests under applicable laws.

13.2 Right to Rectification

You may request correction of inaccurate or incomplete personal data. Once verified, We will address Your request within 30 calendar days or inform You of any delays, along with a revised timeline.

13.3 Right to Delete Personal Data

You may request the deletion of Your personal data unless retention is required by legal or business obligations. We will assess Your request and process it in compliance with the applicable laws governing Your rights.

13.4 Right to Object or Restrict Processing

  1. Object: You may object to the processing of Your personal data where We rely on legitimate interests as the basis for processing.

  2. Restrict: You may request that We restrict the processing of Your personal data in certain situations, such as when its accuracy is contested.

13.5 Right to Withdraw Consent

If We rely on Your consent to process personal data, You may withdraw it at any time. This will not affect the lawfulness of processing conducted before Your withdrawal.

13.6 Right to Opt-Out of Data Sales

Where applicable, You may opt out of the sale of Your personal data. For minors under the age of 16, affirmative authorization is required before any data is sold.

13.7 Right to Non-Discrimination

Exercising Your privacy rights will not result in any form of discriminatory treatment, such as denial of services or degraded service quality.

13.8 Right to Compensation

You may seek compensation for damages or distress caused by a violation of Your data protection rights under applicable laws.

13.9 Right to Complain

If You believe Your rights have been violated, You may lodge a complaint with the relevant data protection authority in Your region. However, We encourage You to contact Us first to resolve any issues promptly.


To exercise Your rights under applicable privacy laws, including but not limited to the rights of access, rectification, deletion, or objection to the processing of Your personal data, You may contact Us Using the following details:


  • Email: info@nomadclun.info

  • Phone: +305 310 3195


We will process Your request in a timely manner, as required by law, and may request proof of identity to verify Your request. If You have any concerns regarding the handling of Your personal data, We encourage You to reach out to Us directly.

14. Changes to This Privacy Policy

We may update or revise this privacy policy periodically, and such changes will take effect upon publication of the updated version on Our Website. To stay informed about these updates, We encourage You to review the policy whenever You visit Our Website. The most recent version can be found at the top of the document. Any modifications made to the policy will apply prospectively, and We will not implement retroactive changes unless required by law.

Changes to these terms of use

We may update these terms of use from time to time. We will notify you of any changes by posting the new terms of use on our website. We recommend that you review these terms of use periodically to stay informed about our practices.


By using our website, you agree to be bound by these terms of use.

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